We found our four hands Irish coast desk in a boutique home store while visiting friends in a city 5 hours away. As we fell in love with the desk, we asked if they could ship it to us. Unfortunately they did not provide shipping.
That being said, as soon as we arrived home I started searching for the desk. As soon as I found it at high fashion home, I quickly ordered it.
When we received the desk, the lower left drawer was split. I quickly emailed high fashion home and they responded the next day to let us know they reached out to the manufacturer and would keep us posted on how the manufacturer wanted to handle the situation. Within 48 hours from the time I sent the email informing them of the damaged drawer, they were back in contact and provided the solution of a 25% discount.
Although it was not ideal I ti have a damaged drawer, we were pleased with the prompt response from high fashion home and felt the solution of 25% discount was reasonable, we would definitely purchase from high fashion home again!